Hi Aline! Thanks a lot for all this great feedback. Changes will come in BugRex soon, especially in terms of the business model. We’ll write about it here one Medium once it happens.

I like the idea about sharing the transcripts. However, it’ll be hard to turn the transcripts in to a pleasant format for others to read, as there’s a lot of back and forth between the user and the experts. So we have to find a way to present it in an organized way without too much noise.